Bensham Family Practice

IMPORTANT MESSAGE REGARDING FLU VACCINES (updated 19.8.20)

We will be holding a clinic 1.30pm – 6pm on Thursday 24th September for all patients 65 years and over to receive their flu jab. This is an appointment only clinic so we urge you to book early as we are expecting high demand and have limited vaccines available. These appointments are also available to book via the online booking system – NO PATIENT UNDER THE AGE OF 65 WILL BE VACCINATED SO PLEASE DO NOT BOOK INTO THE CLINIC UNLESS YOU ARE 65 YEARS (by 31st March 2021) OR OLDER.

Other Flu jabs (for 18 – 64 years in the Flu vac – at risk groups ) including the nasal vaccine for children (2 – 18 years) should hopefully be available by the beginning of October but as yet we do not have confirmed delivery dates – we will update patients as soon as possible.

Flu jabs for 50-64 year old – message from NHS North East – Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first.  If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

Booking appointments and contacting us during COVID pandemic

Please remember we are still here for you for any medical concerns you may have. Do not feel that we can’t help you as many things can be done over the telephone or via video consultation.

We are offering telephone appointments (called Total Triage) with our GPs and Nurse Practitioner. These appointments can be booked by our admin team by calling 0191 477 6955 or online. You will need to give the team some details as to why you want an appointment and this message will be passed to the GP or Nurse Practitioner.   IT IS VERY IMPORTANT THAT YOU ENSURE THE PRACTICE HAS YOUR CORRECT PHONE NUMBER – INCLUDING MOBILE NUMBER.

The GP / nurse will ring you back and if clinically needed will book you a face to face appointment.

There are a number of online telephone appointments available via Patient Access https://www.patientaccess.com/

Please note that following government guidance we are requesting that ANY patients attending the surgery wear a face covering.  This can be a mask, scarf or other home made covering.  Please note that the practice will NOT be able to supply face masks to patients attending surgery and therefore patients must attend with their own masks.

Thank you.

Recent government guidance that it is compulsory to wear a face covering in shops/supermarkets from 24th July has raised lots of concerns from patients regarding whether they are exempt from this and requesting letters of exemption from the surgery.   Unfortunately, we are not in a position to provide these exemption letters.   Attached is some guidance provided by the LMC (Local Medical Committee) for patients regarding this.   GST Exemption Letters

***Parents***

Whilst it is extremely important to follow Government advice during this period, it can be confusing to know what to do when your child is unwell or injured.  Remember that NHS 111, GP’s and hospitals are still providing the same safe care that they have always done.  Here is some advice to help Advice for parents during Covid-19

CORONAVIRUS (COVID-19)

What to do if you have symptoms

Stay at home for 7 days if you have either:

  • a high temperature
  • a new continuous cough
  • a loss or change to your of your sense of smell or taste

DO NOT go to your GP surgery, pharmacy or hospital

You do not need to contact NHS 111 to tell them you’re staying at home

For information and advice on a test to see if you have coronavirus please visit https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/ask-for-a-test-to-check-if-you-have-coronavirus/

For information on the test and trace service please visit https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/nhs-test-and-trace-if-youve-been-in-contact-with-a-person-who-has-coronavirus/

For advice on staying at home if you have symptoms please visit https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/

For advice on social distancing https://www.gov.uk/government/publications/staying-alert-and-safe-social-distancing/staying-alert-and-safe-social-distancing

For advice on shielding for high risk groups https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

NHS 111 online available https://111.nhs.uk/

Other useful links are below

General COVID-19 information and advice https://111.nhs.uk/service/COVID-19/

NHS UK about corona virus https://www.nhs.uk/conditions/coronavirus-covid-19/

Government response to coronavirus https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

 

Bensham Family Practice

Our Practice is highly patient focused and we have a multidisciplinary approach to patients’ health care. We aim to deliver the best for our patients by combining the skills of the practice team with other health and social care workers in the community.

We provide modern health care facilities and focus on continually improving the health of our patients and residents of the community.

This website is aimed at providing you the important information about our practice, our services and our staff in addition to some other useful information and tools available for you to use. Please have a look around and send us any comments or suggestions if you like. We can use your comments and ideas to improve our online services and develop the content of this site accordingly.

A ‘healthy lifestyle’ is what we recommend:

  • Stop smoking
  • Eat a balanced diet with plenty of fruit and veg
  • Exercise regularly
  • Keep alcohol intake within recommended limit

How do I register?

All patients living in our practice area can register to be a patient. We ask that you complete a health questionnaire and NHS England registration form (GMS1). Both these forms can be found below and brought to the surgery filled out and signed. Could all registering patients please bring proof of ID and address.

We will also provide patients with log on details to book appointments and order medications online as standard, but if you would also like access to your medical records online we ask that you complete the online access form as well.

New Patient Questionnaire and Health Questionnnaire           GMS 1         Application for online access to my medical record – patient form

Access online – patient leaflet                     BFP practice leaflet

Online access

You are now able to access your medical coded data online along with prescription ordering and our appointment booking system via Patient Access.

If you would like this service please collect and complete an application form from reception – bringing some photographic ID and proof of address with you.

Same day help for poorly children

If your child has become unwell in the last few days and you would like urgent advice then please contact the surgery and we will arrange for a clinician to speak to you and if necessary to see your child, today – this could save you an unnecessary trip to A+E or a Walk-in Centre. Can we also make you aware of the Little Orange Book, which provides expert help for parents and carers on how to manage common problems in babies and small children – ask your GP for a copy, or view it online here

GP extended access

We are now able to book our registered patients into extended access GP appointments. The GP Hub’s are situated at:

  • Gateshead Health Centre, Prince Consort Road
  • Blaydon Primary Care Centre, Shibdon Road
  • Emergency Care Centre, Queen Elizabeth Hospital (evenings)

The appointments are with local GPs and are pre-booked for you (so no need to sit and wait). If you would like more information please click  the links below:

Hub info      111 information    Pharmacy information       LOB advert     Little Orange Booklet

Research

The practice is active in research and currently is involved in a number of research projects. At no time do we share patient information with any drug companies or research companies. We use an approved mailing system who write to our patients on our behalf asking if they want to be involved in the research project currently available. Patients can chose yes or no without prejudice. If you would like more information please get in touch with the practice manager.

General Data Protection Regulations

As you may be aware, a new data privacy law comes into force from 25th May 2018 in the UK.

The security of your personal data has always been important to us. We at Bensham Family Practice are updating our privacy notice in line with these new requirements and to make it easier for you to find out how we use and protect your personal data.

The privacy notice will apply to anyone who is registered or works at the practice.

For more information regarding GDPR please view the practice documents below:

GDPR patient leaflet    Privacy Notice GP    Privacy Notice – Child

Subject Access Requests   Confidentiality and Data Protection Policy

Privacy notice – COVID

CQC visit

Following the CQC visit in April 2016 we have now received their report. The CQC inspectors focused on 5 specific areas during their inspection – are we; safe, effective, caring, responsive and well-led. We are delighted to report that ‘yes’ they found we are ‘good’ in each area, and specifically noted that we were ‘good’ in services provided to the 6 groups of patients; older patients, patients with long term conditions, families / children & young patients, working age patients, vulnerable patients and patients with poor mental health. The report provides confirmation that we assess our patients needs, treat our patients with compassion, dignity and respect and involve them in decision making.
If you would like to read the report in full please follow the link on the right / below. The report is also available in our waiting room.

CQC report via website

CQC ratings poster June 2016

CQC detailed ratings poster June 2016

Opening Times
Monday07:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
SaturdayClosed
SundayClosed