***IMPORTANT MESSAGE TO ALL PRACTICE PATIENTS***
Please remember we are still here for you for any medical concerns you may have. Do not feel that we can’t help you as many things can be done over the telephone or via video consultation.
We are offering telephone appointments with our GPs and Nurse Practitioner. These appointments can be booked by our admin team by calling 0191 477 6955. You will need to give the team some details as to why you want an appointment and this message will be passed to the GP or Nurse Practitioner. IT IS VERY IMPORTANT THAT YOU ENSURE THE PRACTICE HAS YOUR CORRECT PHONE NUMBER – INCLUDING MOBILE NUMBER.
The GP / nurse will ring you back and if clinically needed will book you a face to face appointment.
There are a number of online telephone appointments available via Patient Access https://www.patientaccess.com/
Please note that following government guidance we are requesting that ANY patients attending the surgery wear a face covering. This can be a mask, scarf or other home made covering. Please note that the practice will NOT be able to supply face masks to patients attending surgery and therefore patients must attend with their own masks.
Recent government guidance that it is compulsory to wear a face covering in shops/supermarkets from 24th July has raised lots of concerns from patients regarding whether they are exempt from this and requesting letters of exemption from the surgery. Unfortunately, we are not in a position to provide these exemption letters. Attached is some guidance provided by the LMC (Local Medical Committee) for patients regarding this. GST Exemption Letters
Whilst it is extremely important to follow Government advice during this period, it can be confusing to know what to do when your child is unwell or injured. Remember that NHS 111, GP’s and hospitals are still providing the same safe care that they have always done. Here is some advice to help Advice for parents during Covid-19
What to do if you have symptoms
Stay at home for 7 days if you have either:
- a high temperature
- a new continuous cough
- a loss or change to your of your sense of smell or taste
DO NOT go to your GP surgery, pharmacy or hospital
You do not need to contact NHS 111 to tell them you’re staying at home
For information and advice on a test to see if you have coronavirus please visit https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/ask-for-a-test-to-check-if-you-have-coronavirus/
For information on the test and trace service please visit https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/nhs-test-and-trace-if-youve-been-in-contact-with-a-person-who-has-coronavirus/
For advice on staying at home if you have symptoms please visit https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/
For advice on social distancing https://www.gov.uk/government/publications/staying-alert-and-safe-social-distancing/staying-alert-and-safe-social-distancing
For advice on shielding for high risk groups https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
NHS 111 online available https://111.nhs.uk/
Other useful links are below
General COVID-19 information and advice https://111.nhs.uk/service/COVID-19/
NHS UK about corona virus https://www.nhs.uk/conditions/coronavirus-covid-19/
Government response to coronavirus https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
Bensham Family Practice
Our Practice is highly patient focused and we have a multidisciplinary approach to patients’ health care. We aim to deliver the best for our patients by combining the skills of the practice team with other health and social care workers in the community.
We provide modern health care facilities and focus on continually improving the health of our patients and residents of the community.
This website is aimed at providing you the important information about our practice, our services and our staff in addition to some other useful information and tools available for you to use. Please have a look around and send us any comments or suggestions if you like. We can use your comments and ideas to improve our online services and develop the content of this site accordingly.
A ‘healthy lifestyle’ is what we recommend:
- Stop smoking
- Eat a balanced diet with plenty of fruit and veg
- Exercise regularly
- Keep alcohol intake within recommended limit
How do I register?
All patients living in our practice area can register to be a patient. We ask that you complete a health questionnaire and NHS England registration form (GMS1). Both these forms can be found below and brought to the surgery filled out and signed. Could all registering patients please bring proof of ID and address.
We will also provide patients with log on details to book appointments and order medications online as standard, but if you would also like access to your medical records online we ask that you complete the online access form as well.
You are now able to access your medical coded data online along with prescription ordering and our appointment booking system via Patient Access.
If you would like this service please collect and complete an application form from reception – bringing some photographic ID and proof of address with you.
Same day help for poorly children
If your child has become unwell in the last few days and you would like urgent advice then please contact the surgery and we will arrange for a clinician to speak to you and if necessary to see your child, today – this could save you an unnecessary trip to A+E or a Walk-in Centre. Can we also make you aware of the Little Orange Book, which provides expert help for parents and carers on how to manage common problems in babies and small children – ask your GP for a copy, or view it online here
GP extended access
We are now able to book our registered patients into extended access GP appointments. The GP Hub’s are situated at:
- Gateshead Health Centre, Prince Consort Road
- Blaydon Primary Care Centre, Shibdon Road
- Emergency Care Centre, Queen Elizabeth Hospital (evenings)
The appointments are with local GPs and are pre-booked for you (so no need to sit and wait). If you would like more information please click the links below:
The practice is active in research and currently is involved in a number of research projects. At no time do we share patient information with any drug companies or research companies. We use an approved mailing system who write to our patients on our behalf asking if they want to be involved in the research project currently available. Patients can chose yes or no without prejudice. If you would like more information please get in touch with the practice manager.
General Data Protection Regulations
As you may be aware, a new data privacy law comes into force from 25th May 2018 in the UK.
The security of your personal data has always been important to us. We at Bensham Family Practice are updating our privacy notice in line with these new requirements and to make it easier for you to find out how we use and protect your personal data.
The privacy notice will apply to anyone who is registered or works at the practice.
For more information regarding GDPR please view the practice documents below:
Following the CQC visit in April 2016 we have now received their report. The CQC inspectors focused on 5 specific areas during their inspection – are we; safe, effective, caring, responsive and well-led. We are delighted to report that ‘yes’ they found we are ‘good’ in each area, and specifically noted that we were ‘good’ in services provided to the 6 groups of patients; older patients, patients with long term conditions, families / children & young patients, working age patients, vulnerable patients and patients with poor mental health. The report provides confirmation that we assess our patients needs, treat our patients with compassion, dignity and respect and involve them in decision making.
If you would like to read the report in full please follow the link on the right / below. The report is also available in our waiting room.