Our Practice is highly patient focused and we have a multidisciplinary approach to patients’ health care. We aim to deliver the best for our patients by combining the skills of the practice team with other health and social care workers in the community.
We provide modern health care facilities and focus on continually improving the health of our patients and residents of the community.
This website is aimed at providing you the important information about our practice, our services and our staff in addition to some other useful information and tools available for you to use. Please have a look around and send us any comments or suggestions if you like. We can use your comments and ideas to improve our online services and develop the content of this site accordingly.
A ‘healthy lifestyle’ is what we recommend:
- Stop smoking
- Eat a balanced diet with plenty of fruit and veg
- Exercise regularly
- Keep alcohol intake within recommended limit
How do I register?
All patients living in our practice area can register to be a patient. We ask that you complete a health questionnaire and NHS England registration form (GMS1). Both these forms can be found below and brought to the surgery filled out and signed. Could all registering patients please bring proof of ID and address.
We will also provide patients with log on details to book appointments and order medications online as standard, but if you would also like access to your medical records online we ask that you complete the online access form as well.
You are now able to access your medical coded data online along with prescription ordering and our appointment booking system via Patient Access.
If you would like this service please collect and complete an application form from reception – bringing some photographic ID and proof of address with you.
NHS Digital Primary Care Services are currently undertaking a patient survey to garner feedback about the online services available for patients. If you would like to complete the survey please do so via the link https://www.surveymonkey.com/r/DigitalPrimaryCareServices
Same day help for poorly children
If your child has become unwell in the last few days and you would like urgent advice then please contact the surgery and we will arrange for a clinician to speak to you and if necessary to see your child, today – this could save you an unnecessary trip to A+E or a Walk-in Centre. Can we also make you aware of the Little Orange Book, which provides expert help for parents and carers on how to manage common problems in babies and small children – ask your GP for a copy, or view it online here
GP extended access
We are now able to book our registered patients into extended access GP appointments. The GP Hub’s are situated at:
- Gateshead Health Centre, Prince Consort Road
- Blaydon Primary Care Centre, Shibdon Road
The appointments are with local GPs and are pre-booked for you (so no need to sit and wait). If you would like more information please click the links below:
The practice is active in research and currently is involved in a number of research projects. At no time do we share patient information with any drug companies or research companies. We use an approved mailing system who write to our patients on our behalf asking if they want to be involved in the research project currently available. Patients can chose yes or no without prejudice. If you would like more information please get in touch with the practice manager.
Mental Health Services for children and young people
Please see below link to a survey monkey regarding mental health services for young people and children. The survey is being undertaken by Healthwatch Gateshead and Newcastle. If you would like to be involved and to share your thoughts then please complete the survey when able. There is an option to enter a draw for a £25 voucher for Apple, iTunes, google play or INTU
General Data Protection Regulations
As you may be aware, a new data privacy law comes into force from 25th May 2018 in the UK.
The security of your personal data has always been important to us. We at Bensham Family Practice are updating our privacy notice in line with these new requirements and to make it easier for you to find out how we use and protect your personal data.
The privacy notice will apply to anyone who is registered or works at the practice.
For more information regarding GDPR please view the practice documents below:
Following the CQC visit in April 2016 we have now received their report. The CQC inspectors focused on 5 specific areas during their inspection – are we; safe, effective, caring, responsive and well-led. We are delighted to report that ‘yes’ they found we are ‘good’ in each area, and specifically noted that we were ‘good’ in services provided to the 6 groups of patients; older patients, patients with long term conditions, families / children & young patients, working age patients, vulnerable patients and patients with poor mental health. The report provides confirmation that we assess our patients needs, treat our patients with compassion, dignity and respect and involve them in decision making.
If you would like to read the report in full please follow the link on the right / below. The report is also available in our waiting room.